Restaurant welcoming staff pre-dinner preparation and standing welcome

The welcoming staff prepares for the meal . At 10:30 in the morning, at 16:30 in the afternoon, the welcoming staff stands on the stairs and is convenient for guests to visit the restaurant in advance.

2. In the morning and afternoon, at the appointed time, the attendant on duty will go to the catering office to receive the banquet reservation form, and the banquet notice will be sent to the cashier. Second, the chef will be sent to the chef. The third and fourth joints will be sent to the welcoming staff. One per guest. It is required to memorize the guest unit, the name of the reservation, the number of people, the time, the standard, and the duties of the dining guests.

3, 10:45 am on duty, the welcoming staff on the phone to open the corridor ceiling lights, at 16:45 pm, the welcoming staff on the phone to open the corridor ceiling lights, wall lights, corner lights, check for damaged bulbs. Call for repairs.

4, 11:00 am, 17:00 pm on duty, the welcoming staff will hand over the work, 30 minutes to eat as soon as possible.

5, check the guardrail and ground hygiene in advance, if you need to clear the phone notice, always pay attention to close the fire channel door on both sides of the staff.

Welcome to the station 1. If a welcoming guest is standing in the elevator, two welcoming guests stand on the stairs at the two sides facing the elevator. If three welcoming guests stand on the stairs at each side, the elevator One station, facing the elevator, greet the guests and return home in time.

2. If the guest has a reservation, check with the guest.

3. If the guest does not have a reservation, introduce the restaurant to the guests: we have a Brazilian barbecue restaurant on the second floor, Sichuan fish head hot pot restaurant seafood city zero ignition pot restaurant, and a banquet room can be zero; the first floor Cantonese restaurant operates four cuisines, There is a coffee buffet restaurant, Venice Western Restaurant, which restaurant do you want to go to?

4. If you are carrying luggage, please ask the guest: Can you help me with your luggage? After the guests have agreed, help the guests to pick up their luggage and hand over the duty waiter.

5. If you meet an elderly guest, the welcoming staff will take the initiative to help, and the right hand will support the guest's arm near the elbow, and the left hand will support the guest's upper arm. If you don't need it, the welcoming staff should also be close to the guest so that they can help at any time.

6. When the guest arrives at the restaurant door and hand over to the duty attendant, he asks: Hello, Mr. xx/Miss, do you need me to arrange a table for you? Do you like smoking or non-smoking areas? Can you see this table? have a good meal!

7. For the old customers, they must use their surnames and positions to call the guests, and take the initiative to ask the guests about the dishes and services: XX CEO, how are you dining today, are you satisfied? Timely feedback to the foreman, supervisor, and timely report summary information.

8. When standing, the body is about 10 cm away from the guard, wall or bar. When standing, the heels are close together, the toes are separated by 30 degrees, the legs are upright, the head is raised and the chest is closed, and the right hand is placed on the lower abdomen. In front, the lower jaw is slightly smiling with a smile, and you have to look at the six roads. Listen to all directions and pay attention to observation.

9. The waiter is at the door of the responsible room at 11:30 am and 17:30 pm, facing the direction of the guests.