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It is said that the blockchain technology of the recent fire will solve the long-standing credit problem in human society. Among them, the application of decentralization technology means that the value of intermediary service institutions is weakened.
The intermediary service we refer to refers to the general term for consulting, price assessment, brokerage, etc. for trading activities. Then the industries involved are not only credit institutions such as banks, governments, insurance, but also intermediary services such as pawn, auction, travel agency, property management, guarantee, exhibition service, property rights transaction intermediary, immigration agency, and bidding industry.
In the future, will blockchain technology directly impact or even replace these traditional industry institutions? Before “singing down” traditional intermediaries, it is necessary to understand the problems faced by blockchain technology in practical industry applications.
First, at the moment, blockchain technology is still in the early stages of development. The two core technologies of the blockchain, namely the consensus algorithm and the encryption algorithm, have great room for optimization and improvement. Moreover, the mainstream blockchain technology platforms are all originated from abroad. If you want to use the foreign underlying platform, you still need to spend a lot of time and energy to transform.
Second, blockchain technology is not a package solution. We can understand this: the blockchain is derived from Bitcoin. Bitcoin is the netizen's own use of the workload to exchange currency, and there is no central storage. For this model alone, the blockchain can be said to be a system-wide solution.
However, in order to use blockchain technology in other fields, it is first necessary to adapt to the business model of the original region. If the blockchain is used to directly complete the transactions of customers at both ends of the intermediary service industry, it is not a proper use. Methods.
From this perspective, blockchain technology should give us a new idea, but it is not a standardized application technology that can be used wherever it is.
In summary, there is no conflict between the intermediary industry institutions and the blockchain. On the contrary, we know that technology is for people. From the perspective of decentralization, it guarantees that each participant has a piece of data in his hands and solves the problem of information asymmetry in the past.
For example, the biggest feature of second-hand housing sales is information asymmetry. Standing on the street, consumers don't know how many houses are being sold, let alone the price and status of the house, which is an information isolation. In the course of the transaction, the customer is most worried about: Is the intermediary using the market that does not understand the market and raising the cost?
What's more, some people use the principle of information asymmetry to deceive many participants, such as the Ponzi scheme, which is a social phenomenon that is difficult to circumvent.
It can be imagined that if the blockchain realizes the transparency of information, it will directly improve the trust of customers and achieve industrial upgrading. Before the blockchain technology has not been widely used, at the current stage, it is still the primary task of the intermediary service industry to retain customers and improve customer satisfaction. If you want to use scientific means to improve the science, you should choose a mature CRM software. can.
CRM software: Customer trust enhancement outside the blockchain!
As an interface between the two parties, the intermediary service industry often encounters the situation of customers coming to the door (or going out to visit). Usually, a batch of two batches of customer clerk can still cope, but once the customer traffic increases, it will be too busy. Customer backlogs and waits at the site will directly affect customer satisfaction. During the project communication with the customer, it is impossible to let the customer move to the rhythm of the salesman.
How to achieve efficient service? The intermediary service industry may wish to use the CRM software "fast target APP" to do industrial upgrades!
· Improve the efficiency of visit registration. Fast target five ways to create new customers:
1) Quickly create new ones. Enter by hand typing. 2) Take a business card. Scan the business card and enter the information on the customer's business card into the CRM system in just a few seconds. 3) The address book is imported into the customer in batches. 4) From QQ to build. Add QQ friends directly to customers. Enter the QQ buddy list through the fast target, take a screenshot of the friend's personal homepage, identify the screenshot text, and automatically enter the customer information. 5) Quickly build from WeChat. The same form as adding a customer to a QQ friend. At present, fast target customers through QQ and WeChat are a major innovation in the field of CRM.
July 06, 2023
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July 06, 2023
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Privacy statement: Your privacy is very important to Us. Our company promises not to disclose your personal information to any external company with out your explicit permission.